Return and Exchange
Mail returns for purchases made online to:
BWT/DBA Black Earth Products Inc.
4620 South Atlanta Road, Suite E
Atlanta, GA 30339
If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less shipping charges. If you choose to have your package reshipped, there will be a rerouting fee plus the shipping fee that will be charged.
For your protection, and to ensure prompt deliver, we recommend that you send your return item/items via UPS or insured Parcel Post. Please note that return shipping fees are not refundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 30 days of purchase when accompanied by the following:
- Original receipt/packing slip
- Total original packaging
Refunds will be processed based on the original form of payment.
The following items cannot be returned:
- Gift Cards
- Product Samples Packages or individuals
- Single products purchased as part of a set (the entire set must be returned together)
- Taliah Waajid Membership programs
Once shipped, Taliah Waajid Brand bears no responsibility for products damaged in transit. In the event of such damage, a claim must be initiated by you, the purchaser and properly filed with the delivering carrier. We will be happy to assist in this process as needed. We can also offer a replacement of the damaged items, or an exchange for a product of equal or lesser value, upon return of items in question.
Please contact us at firstname.lastname@example.org between the hours of 9:00 AM and 5:00 PM, EST., Mondays to Fridays. Our customer service representatives will be happy to assist you.
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. The addressee must initiate damage claims against the shipper. We will be happy to assist if needed.